Return policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be in the same condition you received it—unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To begin the return process, please contact us at contact@koshels.com. Once your return is approved, we will provide you with instructions on where to send your item. Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at [your email].

Damages and Issues

We kindly ask that you inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. This allows us to assess the issue and resolve it as quickly as possible.

Exceptions / Non-returnable Items

All returns must be sent back in their original packaging to ensure the product is protected during transit and can be resold in its original condition. If the original packaging is damaged or unavailable, please use secure packaging to prevent any damage during shipping.

If you have any questions or concerns about whether your item qualifies for a return, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the product you have. Once the return is approved, you can place a new order for the desired item.

Refunds

After we receive and inspect your returned item, we will notify you if the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.